❓FAQ

If I add store credit from the Shopify admin to a customer, does it get reflected on the widget for the customer?

No, adding a store credit manually from the admin does not automatically update the widget, this is because Shopify doesn't push real time updates to the store credits added / removed from a customer account from admin.

To sync the latest balances to the customer's account, you can follow the screenshot below

Note that syncing the balances does not sync the manual credit / debit 's logs to the app. Instead this log is only viewable from the Shopify admin under the customer's store credit balances.

When are the notifications for the expiry email triggered ? Can I configure when these emails are triggered ?

The store credit expiry reminder emails are triggered at 1, 3 and 7 days before the actual expiration date and are sent at the same hour of the day as the expiration date's time.

No, currently we do not offer custom schedules for the email trigger. However, we're working on adding support for this soon.

I don't want to offer store credit on every order / purchase made on the store. I see there is no way to configure such a program on the app?

Currently, we only support offering rewards on every order. For advanced configurations like yours, we recommend configuring this through Shopify flows where we support these use cases and more easily. Here's an article that you can follow along for this.