# FAQ

> **If I add store credit from the Shopify admin to a customer, does it get reflected on the widget for the customer?**

No, adding a store credit manually from the admin <mark style="color:red;">**does not automatically update**</mark> the widget, this is because Shopify doesn't push real time updates to the store credits added / removed from a customer account from admin.

To sync the latest balances to the customer's account, you can follow the screenshot below&#x20;

<figure><img src="/files/zJjKCwTfqCkUhMg5lKSP" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
Note that syncing the balances does not sync the manual credit / debit 's logs to the app. Instead this log is only viewable from the Shopify admin under the customer's store credit balances.
{% endhint %}

> **When are the notifications for the expiry email triggered ? Can I configure when these emails are triggered ?**

The store credit expiry reminder emails are triggered at 1, 3 and 7 days before the actual expiration date and are sent at the same hour of the day as the expiration date's time.

{% hint style="warning" %}
No, currently we do not offer custom schedules for the email trigger. However, we're working on adding support for this soon.
{% endhint %}

> **I don't want to offer store credit on every order / purchase made on the store. I see there is no way to configure such a program on the app?**

Currently, we only support offering rewards on every order. For advanced configurations like yours, we recommend configuring this through Shopify flows where we support these use cases and more easily. Here's [an article](https://help.dollarlabs.io/dollarback-store-credit/automations) that you can follow along for this.


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