Reward Loox Product Reviews with Store Credit Using Dollarback

How to Reward Product Reviews with Shopify Store Credit Using Dollarback and Loox Integration

Want to reward customers for leaving visual reviews on your store using Loox? With Dollarback, you can automatically issue store credit whenever a customer submits a review — even though Loox doesn’t directly provide customer data in its Shopify Flow trigger.

This guide walks you through the workaround using Shopify Flow to set this up.

---

✅ Prerequisites

Before getting started, make sure:

• You have installed and set up the Loox – Visual Product Reviews app.

• You have installed and configured Dollarback: Cashback & Loyalty.

• You are on a Loox plan that supports Shopify Flow triggers (usually paid).

---

🔄 Step-by-Step Setup in Shopify Flow

1. Enable Shopify Flow Integration in Loox

• In your Loox admin, go to Settings → Integrations.

• Enable the Shopify Flow integration.

• Make sure “New Review” trigger is activated.

2. Create a New Flow

• Go to Shopify Admin → Flow → Create Workflow.

• Select Loox: New Review as the trigger.

3. Add a Condition to Check for Order ID

• Add a Condition block:

  • If {{order_id}} is not empty, continue the flow.

• This ensures only reviews tied to actual orders proceed to the next step.

4. Get Order Data Using Order ID

• Add an Action: Get Order Data.

• Set to:

  • Sort by: ID ascending

  • Limit: 1

  • Query: Advanced

    id={{order_id}}

5. Loop Through the Returned Data

• Add a Repeat For Each Item action.

  • Object: use the result from Get Order Data.

  • Choose Repeat for each item.

6. Deposit Store Credit Using Dollarback

• Inside the loop, add Deposit Store Credit (Dollarback action).

• Set:

  • Amount: e.g., ₹25 or $5

  • Expiry: 0 (if you don’t want it to expire) or set a number of days.

7. Save and Test

• Click Apply Changes.

• Submit a test review using Loox tied to an order to verify the setup works.

---

⚠️ Why This Workaround?

Loox’s "New Review" trigger does not pass customer data or order details directly, which makes direct crediting impossible. This workaround fetches the order using the order ID passed in the trigger and then finds the associated customer.

---

💬 Need Help?

If you run into any issues, feel free to reach out to our support team via the Dollarback app. We’re happy to assist and welcome any feedback to improve the experience.