📩Notifications

Dollarback provides multiple ways to notify customers when they earn, redeem, or are about to lose store credit. You can use our inbuilt email system, integrate with Klaviyo or Omnisend, or automate notifications using Shopify Flows.

You can also configure a custom expiry reminder schedule — and this setting applies across all notification surfaces.

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⏳ Expiry Reminder Schedule

Previously, expiry alerts were limited to fixed reminders at 1, 3, and 7 days before credit expiration.

You can now fully customize your expiry email schedule:

• Set notifications at any number of days before expiry

• Add up to 5 reminder notifications

• Align alerts precisely with your store credit validity rules

Once configured, this schedule applies globally across:

• Inbuilt Email

• Klaviyo

• Omnisend

• Shopify Flows

This ensures consistent timing and customer experience across every channel.

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✉️ Inbuilt Email

• Use the drag-and-drop email builder to design custom email templates

• Send automated emails for store credit updates and expiry reminders

• Expiry notifications follow your configured custom schedule

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🔄 Integration with Klaviyo

• Sync store credit notifications with your existing Klaviyo workflows

• Maintain consistent branding and messaging

• Expiry reminders trigger based on your global schedule

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📧 Integration with Omnisend

• Send store credit notifications through your Omnisend automations

• Keep communication centralized within your existing campaigns

• Expiry reminders respect your configured global schedule

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⚙️ Shopify Flows

• Automate store credit notifications using Shopify Flow events

• Trigger emails or actions when credits are earned, redeemed, or nearing expiry

• Expiry timing follows your configured schedule

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If you’re stuck setting up or facing issues with any part of the configuration, email us at [e-mail], and we’ll get it sorted for you.