📩Notifications
Dollarback provides multiple ways to notify customers when they earn, redeem, or are about to lose store credit. You can use our inbuilt email system, integrate with Klaviyo or Omnisend, or automate notifications using Shopify Flows.
You can also configure a custom expiry reminder schedule — and this setting applies across all notification surfaces.
⏳ Expiry Reminder Schedule
Previously, expiry alerts were limited to fixed reminders at 1, 3, and 7 days before credit expiration.
You can now fully customize your expiry email schedule:
Set notifications at any number of days before expiry
Add up to 5 reminder notifications
Align alerts precisely with your store credit validity rules
Once configured, this schedule applies globally across:
Inbuilt Email
Klaviyo
Omnisend
Shopify Flows
This ensures consistent timing and customer experience across every channel.
✉️ Inbuilt Email
Use the drag-and-drop email builder to design custom email templates
Send automated emails for store credit updates and expiry reminders
Expiry notifications follow your configured custom schedule
🔄 Integration with Klaviyo
Sync store credit notifications with your existing Klaviyo workflows
Maintain consistent branding and messaging
Expiry reminders trigger based on your global schedule
📧 Integration with Omnisend
Send store credit notifications through your Omnisend automations
Keep communication centralized within your existing campaigns
Expiry reminders respect your configured global schedule
⚙️ Shopify Flows
Automate store credit notifications using Shopify Flow events
Trigger emails or actions when credits are earned, redeemed, or nearing expiry
Expiry timing follows your configured schedule
If you’re stuck setting up or facing issues with any part of the configuration, email us at [email protected], and we’ll get it sorted for you.
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