> For the complete documentation index, see [llms.txt](https://help.dollarlabs.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.dollarlabs.io/dollarback-store-credit/notifications/inbuilt-email.md).

# Inbuilt Email

Dollarback Store Credit comes with built-in email notifications, allowing you to keep customers informed about their store credit activities without needing third-party tools like Klaviyo or Shopify Flows. This guide will walk you through how to configure and customize these notifications.

{% embed url="<https://youtu.be/4cIlUcIGEgg>" %}

### Accessing Notification Settings

To access the notification settings in Dollarback Store Credit:

1. Navigate to the **Dollarback Store Credit app** in your Shopify admin.
2. Go to the **Notifications** section.

### Configuring the Reply-To Address

* The app allows you to set a **Reply-To Address** for all outgoing emails.
* By default, this is set to your store’s support email.
* You can modify this field as per your preference.

### Supported Email Events

Currently, Dollarback Store Credit supports two key email notifications:

1. **Store Credit Credited** – Sent when store credit is added to a customer’s account.
2. **Store Credit Redeemed** – Sent when a customer redeems store credit during checkout.
3. **Store Credit Expiry Threshold** – Sent 1,3,7 days before the store credit's expiry date (if applicable)

### Customizing Email Templates

Each email template is fully customizable:

* Click **Edit** next to an email event.
* Enable or disable the email notification.
* Modify the **subject line** as per your branding.
* Use **dynamic variables** in the email body for personalization.

#### Using the Drag-and-Drop Editor

The email editor provides an easy-to-use drag-and-drop interface:

1. **Add Elements:** Drag and drop images, text blocks, buttons, and more.
2. **Upload Images:** Click on an image placeholder to upload custom graphics (e.g., your store logo).
3. **Resize Elements:** Adjust widths, alignments, and placements for better design.
4. **Save & Apply Changes:** Once satisfied, click **Save** to update the template.

### Testing Your Notification Setup

To see your email settings in action:

1. Place a test order in your Shopify store (or) create a draft order and mark as paid.
2. When store credit is credited, an email will be sent to the registered customer.
3. Open the email to verify the layout and content.

### Using Klaviyo or Shopify Flows for Advanced Workflows

Dollarback’s built-in notifications provide a great starting point, you can further integrate with Klaviyo or Shopify Flows for more advanced automation.


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