> For the complete documentation index, see [llms.txt](https://help.dollarlabs.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.dollarlabs.io/dollarback-store-credit/show-rewards/when-customer-is-logged-out.md).

# When customer is logged out

With Dollar Labs, you can now display cashback offers or configurations on your online store even when customers are **not logged in**. This is especially useful for stores running membership or loyalty programs where perks are tied to customer tags.

{% embed url="<https://youtu.be/xKFZ4lATf0g>" %}

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### **Why This Feature Matters**

Normally, cashback offers configured for specific customer tags (e.g., **VIP**) are only visible when a customer is logged in—because the app needs to identify their tags before showing the offer.

This means:

* If a non-logged-in customer visits your store, they **won’t see any special membership perks**.
* Potential members may not know about the benefits they could get by joining.

{% hint style="success" %}
With the **"Show on Online Store When Not Logged In"** setting enabled, you can **display these offers to everyone**—even visitors who aren’t logged in—encouraging them to sign up.
{% endhint %}

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### **Example Use Case**

You run a **VIP Membership** program:

* Customers pay $50/year.
* VIP members get **free shipping** + **5% cashback**.
* Membership customers are tagged as **VIP**.

Without this feature:

* Logged-out visitors won’t see your cashback perks.
* They may miss the incentive to join your membership program.

With this feature:

* All visitors see the cashback offer.
* They’re prompted to join the VIP program to claim the benefit.

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### **How It Works**

When enabled, Dollar Labs will:

1. Display the cashback message for eligible products even if the customer isn’t logged in.
2. Add a note that the perk applies **only to specific customer groups** (e.g., VIP members).

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### **How to Enable**

1. Go to your **Cashback Configuration** in the Dollar Labs app.
2. Locate the **"Show on Online Store When Not Logged In"** option.
3. Toggle it **ON**.
4. Save your settings.\
   \&#xNAN;*(It may take a few seconds for the change to reflect on your storefront, as it’s applied via a meta object.)*

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### **Before vs. After**

**Without the setting enabled:**

* Cashback message is hidden for logged-out visitors.

**With the setting enabled:**

* Cashback message appears, e.g.:\
  \&#xNAN;*“Earn 5% cashback on this purchase if you are a VIP customer.”*

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### **Pro Tip**

Use this feature as a marketing tool—clearly highlight the exclusive benefits of joining your membership program to boost signups.

***

If you have questions or need help configuring this feature, contact our support team—we’re happy to help you set up tailored cashback experiences for different customer types.