> For the complete documentation index, see [llms.txt](https://help.dollarlabs.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.dollarlabs.io/dollarback-store-credit/get-started/advanced-options/exclusion-rules.md).

# Exclusion Rules

Dollarback now supports **Exclusion Rules**, giving you more flexibility when setting cashback offers in your Shopify store. This feature allows you to **exclude certain customers or customer groups from receiving specific cashback rates**—perfect for managing VIP or B2B pricing scenarios.

{% embed url="<https://youtu.be/uC5wHRuVumY>" %}

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### **What Are Exclusion Rules?**

Exclusion Rules let you define cashback conditions that specifically **exclude customers with certain tags**.\
For example:

* **Normal shoppers** may receive **10% cashback**.
* **VIP** or **B2B** customers—who may already have special pricing—could receive **only 5% cashback**.

This ensures you can reward all customers without over-discounting for those already on special deals.

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### **How It Works**

1. **Tag your customers** in Shopify (e.g., `VIP`, `B2B`).
2. In Dollarback, **create your cashback configurations**:
   * One rule for customers with specific tags (e.g., VIP → 5% cashback).
   * Another rule for all other customers, **excluding those tags** (e.g., 10% cashback).
3. We automatically apply the correct cashback rate based on the customer’s tags.

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### **Example Setup**

**Configuration 1:**

* **Condition:** Customer tag = `VIP`
* **Cashback:** 5%

**Configuration 2:**

* **Condition:** Exclude customer tags `VIP` and `B2B`
* **Cashback:** 10%

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### **What the Customer Sees**

* A VIP customer logs in → cashback widget shows **5%**.
* Tag is removed → widget updates to **10%**.
* The backend records the correct cashback amount after purchase.

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### **Benefits of Exclusion Rules**

* Prevents over-rewarding special-pricing customers.
* Works automatically based on tags—no manual checks needed.
* Allows **fine control** over reward segmentation.

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### **Need Help?**

If you have questions about setting up Exclusion Rules in Dollarback, reach out to our support team or leave a comment on our YouTube channel. We’re here to help you get the most out of your cashback program.