Exclusion Rules

Dollarback now supports Exclusion Rules, giving you more flexibility when setting cashback offers in your Shopify store. This feature allows you to exclude certain customers or customer groups from receiving specific cashback rates—perfect for managing VIP or B2B pricing scenarios.

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What Are Exclusion Rules?

Exclusion Rules let you define cashback conditions that specifically exclude customers with certain tags. For example:

• Normal shoppers may receive 10% cashback.

• VIP or B2B customers—who may already have special pricing—could receive only 5% cashback.

This ensures you can reward all customers without over-discounting for those already on special deals.

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How It Works

1. Tag your customers in Shopify (e.g., VIP, B2B).

2. In Dollarback, create your cashback configurations:

   • One rule for customers with specific tags (e.g., VIP → 5% cashback).

   • Another rule for all other customers, excluding those tags (e.g., 10% cashback).

3. We automatically apply the correct cashback rate based on the customer’s tags.

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Example Setup

Configuration 1:

• Condition: Customer tag = VIP

• Cashback: 5%

Configuration 2:

• Condition: Exclude customer tags VIP and B2B

• Cashback: 10%

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What the Customer Sees

• A VIP customer logs in → cashback widget shows 5%.

• Tag is removed → widget updates to 10%.

• The backend records the correct cashback amount after purchase.

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Benefits of Exclusion Rules

• Prevents over-rewarding special-pricing customers.

• Works automatically based on tags—no manual checks needed.

• Allows fine control over reward segmentation.

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Need Help?

If you have questions about setting up Exclusion Rules in Dollarback, reach out to our support team or leave a comment on our YouTube channel. We’re here to help you get the most out of your cashback program.