Reward Customers with Store Credit for Reviews using Judge.me

Reward Customers with Store Credit for Reviews using Judge.me + Dollarback (via Shopify Flow)

Overview

Dollarback allows you to automatically reward customers with store credit after they leave verified reviews—without relying on discount codes. This integration with Judge.me and Shopify Flow helps merchants boost review rates and increase repeat purchases through seamless automation.

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Use cases and benefits

Using Dollarback and Judge.me together enables powerful automations to drive customer engagement:

• Automatically reward verified reviews with store credit.

• Eliminate the need for discount codes.

• Drive more repeat purchases and customer loyalty.

• Combine with Klaviyo or Shopify Email to notify users of credit earned.

• Use conditional logic to give different rewards based on rating, product, or more.

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Setup instructions

🛠️ Prerequisites

Before you begin, ensure the following:

• You are on the Judge.me Awesome Plan (required for integrations and Shopify Flow).

• The Shopify Flow app is installed on your store.

• The Dollarback app is installed and configured on your Shopify store.

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🔗 Step 1: Enable Judge.me + Shopify Flow Integration

1. In Judge.me, go to Settings > Integrations.

2. Search for Flow in the list of integrations.

3. Toggle the integration to Enabled.

4. Click Save.

This allows Judge.me to send trigger events to Shopify Flow.

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🔁 Step 2: Create the Shopify Flow Automation

1. Open the Shopify Flow app.

2. Click Create Workflow.

3. Set up the following logic:

Trigger:

• When a new review is submitted (Important: Only reviews submitted via Judge.me’s email request flow will trigger this event.)

Action:

• Deposit store credit → Select Dollarback and choose the Deposit store credit action.

1. Customize the action:

   • Amount to deposit (e.g., $10)

   • Credit expiry (optional)

   • Message to customer (optional; via email/SMS if configured)

2. Click Save and Enable the workflow.

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How the integration works

Once the integration is live:

1. A customer receives a review request email from Judge.me after a purchase.

2. The customer clicks the email and submits a review.

3. Judge.me triggers a Shopify Flow event.

4. Dollarback deposits store credit into the customer’s account.

5. The customer can immediately use the credit at checkout—no need for coupon codes.

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⚠️ Limitations

This automation only works for verified reviews submitted through Judge.me’s email request flow. It does not trigger for:

• Imported reviews

• Manually submitted reviews on your store

• Manual review request emails

You can choose to offer:

• Non-expiring store credit (default)

• Expiring credit (e.g., expires in 30 days)

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❓ Common Issues & Solutions

Issue	Solution
Review doesn’t trigger store credit	Ensure it was submitted via Judge.me's email flow.
Store credit not deposited	Confirm Dollarback is installed, configured, and the Flow action is active.
Customer didn’t receive notification	Integrate with Klaviyo or Shopify Email to send custom messages.

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🙋 Need Help?

Have questions or want help with setup? Email us at [email protected] and we’ll assist you with configuration or custom workflows.