Reward Customers with Store Credit for Reviews using Vitals

How to Reward Product Reviews with Shopify Store Credit Using Dollarback and Vitals Integration

Want to turn customer reviews into a powerful retention tool? With the integration between Dollarback and Vitals, you can now reward customers with store credit every time they leave a product review—encouraging more UGC (user-generated content) without offering one-time discounts.

In this guide, we’ll walk you through how to set up this integration using Shopify Flow, and how it benefits both your brand and your customers.

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🧩 What You Need

• Dollarback: Cashback & Store Credit installed and configured

• Vitals: 40+ Shopify Apps in One, specifically the Product Reviews module enabled

• Shopify Flow app installed on your store

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💡 Why Use Store Credit Instead of Discounts?

• 💰 Store credit is account-based – it ties to the customer, not just a one-time code

• 🔁 Encourages repeat purchases – customers return to use their credit

• 🎯 Personalized rewards – you control how much, when, and for what actions

• 🚫 No discount code abuse – unlike promo codes, credit can't be shared

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⚙️ Step-by-Step Setup Instructions

Step 1: Set Up Vitals Product Reviews

1. Open the Vitals app on your Shopify admin.

2. Enable the Product Reviews module.

3. Under “Automate review requests”, set the email to be sent 7 days after purchase (or your desired delay).

4. Turn off any built-in discount incentives—we’ll reward customers using store credit instead via Dollarback.

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Step 2: Install & Configure Dollarback

1. Install Dollarback from the Shopify App Store.

2. Configure your default store credit settings and notifications inside the app.

3. Set up how you want store credit to be displayed and redeemed at checkout (a one-click button will appear for the customer at checkout, on POS, and even subscriptions).

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Step 3: Create a Shopify Flow to Reward Reviews

1. Install Shopify Flow if you haven’t already.

2. Open Flow and create a New Workflow.

3. Set the trigger as Product Review Created or Order Review Created (Vitals triggers this when a review is left).

4. Add an Action: “Run Custom App Action” → Select Dollarback → Deposit Store Credit.

Recommended Setup:

• Trigger: Product Review Created (you can also use Order Review if applicable)

• Condition: (Optional) Filter by product, tag, or review rating

• Action: Deposit store credit (e.g. ₹100 or $10) into the customer's wallet

  • Expiry: Set the credit to expire (e.g., after 30 days) if you want to encourage faster redemption

🎉 Done! Once a review is submitted, the customer will automatically receive store credit and get notified.

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🧪 Sample Use Case

A customer purchases a product. 7 days later, Vitals sends them an email asking for a review. They submit a product review. Shopify Flow triggers → Dollarback credits $10 into their account. They are notified instantly and can use it at checkout via a single-click redeem button.

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🔧 Common Questions

Can I use this with other review apps?

Yes! Dollarback works with any review app that supports Shopify Flow triggers (e.g., Judge.me, Loox, etc.). Reach out to our support team for help configuring a different setup.

How is this different from discounts?

Store credit is stored directly on the customer object in Shopify. It can’t be misused like coupon codes, and builds loyalty by staying attached to the customer's account.

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📎 Useful Links

• 👉 Install Dollarback App

• 👉 Install Vitals App

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💬 Need Help?

Got stuck? Want help using a different trigger or adding conditions? Reach out to us via live chat inside the Dollarback app or email us directly. We’ll help you get set up in no time.