> For the complete documentation index, see [llms.txt](https://help.dollarlabs.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.dollarlabs.io/dollarlabs-ultimate-discounts/hide-payment-methods.md).

# Hide payment methods

## How to Hide Payment Methods at Checkout Using DollarLabs Discount App

### Overview

This guide explains how to hide specific payment methods from certain customers (or all customers except certain ones) at checkout using the DollarLabs Discount App's payment customization feature.

{% embed url="<https://dollarlabs.neetorecord.com/watch/e34e0bb0d0512e1e30ed>" %}

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### Step-by-Step Instructions

#### 1. Create a Payment Customization Function

1. Open the DollarLabs Discount App
2. Click **Create Function**
3. Select **Payment Customization** option
4. Click **Create**

#### 2. Configure the Payment Method to Hide

**Match Type:** Choose how you want to match the payment method:

* Exact match (Equals)
* Contains
* Starts with
* Ends with

**Payment Method:** Enter the name of the payment method you want to hide (e.g., "Bank Deposit")

#### 3. Set Up Customer Conditions

Create a **Cart Group** to define which customers will see or not see the payment method:

**Customer ID Options:**

* **"Customer ID is"** - Hides the payment method for specific customers
* **"Customer ID is not"** - Hides the payment method for everyone EXCEPT specific customers

Select the customer(s) you want to apply this rule to from the dropdown.

#### 4. Configure the Rule

In the **Rule Section:**

1. Add your card group (e.g., "Certain Customers")
2. Set the condition: **Quantity sum is greater than 0**
   * This ensures the customer has at least one item in their cart for the rule to apply

#### 5. Save and Test

1. Click **Save** to activate the payment customization
2. The selected payment method will immediately disappear from checkout for the specified customers
3. To verify it's working:
   * Log in as the affected customer or enter their email at checkout
   * The hidden payment method should no longer appear
4. To disable the customization, simply toggle it off and the payment method will reappear

### Example Use Case

If you want to hide "Bank Deposit" from a specific customer:

* Match Type: Equals
* Payment Method: Bank Deposit
* Card Group: Customer ID is \[specific customer]
* Rule: Quantity sum > 0

This will remove the Bank Deposit option from checkout for that particular customer.

### Need Help?

The DollarLabs payment customization feature is built on a flexible rule engine that can handle complex scenarios beyond this basic example.

If you have questions about setting up specific payment customization rules, contact support:

* **Support Chat:** Click the support chat icon in the app
* **Email:** <support@dollarlabs.io>