A widget isn't showing on my store
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Work through these checks in order; the first two cover the vast majority of cases.
Look at: DollarBack admin → Dashboard, the extensions status card. It lists each storefront surface and whether it's active in your published theme.
You'll see: any inactive surface flagged, with a deep link into the Shopify theme editor for that exact surface.
Fix: click the deep link and enable the missing widget (see check 2 for which kind of switch you're looking for). Back on the dashboard, confirm the card now shows it active.
Look at: the Shopify theme editor, but in two different places:
App embeds are site-wide toggles in the theme editor's app embeds panel. The floating cashback widget and the cashback window variable are embeds. If the window-variable embed is off, no DollarBack widget can load its data, so turning it on can fix several "missing" widgets at once.
App blocks are placed per template: open the specific template (product page, cart) and add the DollarBack block to a section. The product page and cart cashback messages are blocks.
You'll see: an embed shows an on/off toggle; a block either appears in the template's section list or is absent entirely.
Fix: toggle the embed on, or add the block to the template, then save. Enabling an embed does not add blocks, and adding a block does not enable embeds. A block must be added on every template where you want it.
Look at: the theme name in the editor's top bar.
You'll see: if you enabled the widget on a draft or duplicate theme, the live store won't change.
Fix: repeat the change on the currently published theme, or publish the theme you edited.
Look at: the storefront in an incognito window. If the block is added but invisible, your theme's CSS or a section setting may be hiding it.
You'll see: in the browser's developer tools, the widget's element present in the page but hidden or zero-height.
Fix: move the block to a different section position, or remove custom CSS targeting it. If it renders in a default Shopify theme but not yours, the conflict is theme-side; share the finding with your theme developer.
Look at: the storefront in a private/incognito window or another browser.
You'll see: the widget appears there but not in your normal browser: a cached page.
Fix: hard-refresh or clear the cache. Ask customers reporting the issue to do the same before you dig further.
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