What happens when I uninstall?
Answers to the questions merchants ask before (and after) removing DollarBack.
Do my customers keep their store credit?
Yes. DollarBack issues Shopify-native store credit: the balances live on your customers' Shopify accounts, not in the app. Uninstalling DollarBack does not remove them: customers can still spend their existing balances at checkout (wherever Shopify offers store credit as a payment option), and you can still see and adjust balances from Shopify admin.
What stops working immediately?
Earning stops. No new cashback, signup, birthday, social, referral, or custom rewards are calculated or issued.
Scheduled and pending credits stop. Credits waiting on a holding period, queued birthday rewards, and other scheduled rewards will not be released; the app that releases them is gone.
Widgets disappear. All storefront, checkout, thank-you, and customer-account surfaces are removed with the app. Your theme doesn't need cleanup: app blocks and embeds deactivate automatically.
Reward discount codes stop working. Every reward code hangs off the app's shared discount (
RDM-(DO NOT DELETE)); when the app is uninstalled, outstanding unused codes stop applying at checkout. Consider honoring recent codes manually if customers ask.Emails and integration events stop. No more notification emails, and no further events to Klaviyo, Omnisend, Shopify Flow, or Google Wallet passes (passes stop updating).
Is my configuration deleted?
Not immediately. Your programs, settings, templates, and logs are retained for a period after uninstall so reinstalling doesn't mean starting over. Shopify mandates deletion of shop data after uninstall on its own schedule, so treat retention as a grace window and export anything you need (balance CSV, analytics) before uninstalling.
What happens if I reinstall?
If you reinstall within the retention window, your configurations and history are still there, but everything restarts in a safe state: re-check that your programs are active, re-enable app embeds and blocks in the theme editor (the extensions status card on the dashboard will guide you), and contact support about re-provisioning the shared discount so reward codes can be issued again. Credit that was scheduled or held when you uninstalled will not release itself retroactively; support can help reconcile it.
Can I request full data erasure?
Yes. Uninstalling triggers Shopify's standard data-removal process automatically. If you want your store's data erased sooner, or a customer exercises a GDPR/CCPA erasure request, contact support. Customer data-erasure requests forwarded by Shopify are honored automatically. Shopify-native store credit balances are your store's data in Shopify, not ours; erasing app data doesn't remove them.
A short checklist before you uninstall
Export a customer balance CSV (DollarBack admin → Analytics).
Note pending/scheduled credits and decide whether to issue them manually first.
Warn customers holding unused reward codes.
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