> For the complete documentation index, see [llms.txt](https://help.dollarlabs.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.dollarlabs.io/dollarback-store-credit/troubleshooting-and-faq/what-happens-when-i-uninstall.md).

# What happens when I uninstall?

Answers to the questions merchants ask before (and after) removing DollarBack.

## Do my customers keep their store credit?

**Yes.** DollarBack issues **Shopify-native store credit**: the balances live on your customers' Shopify accounts, not in the app. Uninstalling DollarBack does not remove them: customers can still spend their existing balances at checkout (wherever Shopify offers store credit as a payment option), and you can still see and adjust balances from Shopify admin.

## What stops working immediately?

* **Earning stops.** No new cashback, signup, birthday, social, referral, or custom rewards are calculated or issued.
* **Scheduled and pending credits stop.** Credits waiting on a holding period, queued birthday rewards, and other scheduled rewards will not be released; the app that releases them is gone.
* **Widgets disappear.** All storefront, checkout, thank-you, and customer-account surfaces are removed with the app. Your theme doesn't need cleanup: app blocks and embeds deactivate automatically.
* **Reward discount codes stop working.** Every reward code hangs off the app's shared discount (`RDM-(DO NOT DELETE)`); when the app is uninstalled, outstanding unused codes stop applying at checkout. Consider honoring recent codes manually if customers ask.
* **Emails and integration events stop.** No more notification emails, and no further events to Klaviyo, Omnisend, Shopify Flow, or Google Wallet passes (passes stop updating).

## Is my configuration deleted?

Not immediately. Your programs, settings, templates, and logs are retained for a period after uninstall so reinstalling doesn't mean starting over. Shopify mandates deletion of shop data after uninstall on its own schedule, so treat retention as a grace window and export anything you need (balance CSV, analytics) *before* uninstalling.

## What happens if I reinstall?

If you reinstall within the retention window, your configurations and history are still there, but everything restarts in a safe state: re-check that your programs are active, re-enable app embeds and blocks in the theme editor (the extensions status card on the dashboard will guide you), and contact support about re-provisioning the shared discount so reward codes can be issued again. Credit that was scheduled or held when you uninstalled will not release itself retroactively; support can help reconcile it.

## Can I request full data erasure?

Yes. Uninstalling triggers Shopify's standard data-removal process automatically. If you want your store's data erased sooner, or a customer exercises a GDPR/CCPA erasure request, contact support. Customer data-erasure requests forwarded by Shopify are honored automatically. Shopify-native store credit balances are your store's data in Shopify, not ours; erasing app data doesn't remove them.

## A short checklist before you uninstall

1. Export a customer balance CSV (**DollarBack admin → Analytics**).
2. Note pending/scheduled credits and decide whether to issue them manually first.
3. Warn customers holding unused reward codes.

## Related articles

* [How DollarBack works](/dollarback-store-credit/getting-started/how-dollarback-works.md)
* [Export balances and reports](/dollarback-store-credit/analytics-data-and-account/export-balances-and-reports.md)
* [Credit logs and scheduled rewards](/dollarback-store-credit/analytics-data-and-account/credit-logs-and-scheduled-rewards.md)
* [A reward discount code isn't working](/dollarback-store-credit/troubleshooting-and-faq/reward-discount-code-isnt-working.md)