> For the complete documentation index, see [llms.txt](https://help.dollarlabs.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.dollarlabs.io/dollarback-store-credit/troubleshooting-and-faq.md).

# Troubleshooting & FAQ

Symptom-first fixes for the most common issues.

* [A widget isn't showing on my store](/dollarback-store-credit/troubleshooting-and-faq/widget-isnt-showing.md)
* [A customer didn't receive cashback](/dollarback-store-credit/troubleshooting-and-faq/customer-didnt-receive-cashback.md)
* [Store credit isn't available at checkout](/dollarback-store-credit/troubleshooting-and-faq/store-credit-isnt-available-at-checkout.md)
* [A referral wasn't tracked](/dollarback-store-credit/troubleshooting-and-faq/referral-wasnt-tracked.md)
* [Emails aren't arriving](/dollarback-store-credit/troubleshooting-and-faq/emails-arent-arriving.md)
* [My bulk import failed](/dollarback-store-credit/troubleshooting-and-faq/bulk-import-failed.md)
* [A reward discount code isn't working](/dollarback-store-credit/troubleshooting-and-faq/reward-discount-code-isnt-working.md)
* [What happens when I uninstall?](/dollarback-store-credit/troubleshooting-and-faq/what-happens-when-i-uninstall.md)