Hide store credit at checkout

This article's section starts at 5:28 in the video.

By default, store credit is always available as a payment option at checkout. If you'd rather customers only spend credit on larger orders (protecting margin on small baskets), you can hide the option until the cart crosses a threshold. When you're done here, store credit will appear at checkout only when your condition is met.

How it works

The rule is enforced by a Shopify payment-customization function that DollarBack manages for you. When the cart doesn't meet your condition, the function removes store credit from the list of payment options. The customer's balance is untouched; they can't spend it on that order.

Set a visibility condition

1. Open DollarBack admin → Settings and find the Store Credit Visibility section.

2. Choose one of the two modes:

Mode	Effect
Always show	Store credit is always available as a payment option (the default)
Show on condition	Store credit only appears when the cart meets a specific threshold

1. If you chose Show on condition, build the rule with the three condition fields:

   • Amount type: Cart Total (includes taxes and shipping) or Cart Subtotal (products only).

   • Operator: >, <, >=, or <=.

   • Value: the threshold amount.

   For example, Cart Total >= 50 shows store credit only on carts of $50 or more.

2. Save.

The condition controls paying with store credit directly at checkout. It does not affect reward marketplace codes; a customer can still apply a redeemed discount code on any order.

Verify it works

Test both sides of the threshold, using Cart Total >= 50 as the example:

1. As a test customer with a credit balance, check out a $30 cart. Store credit should be absent from the payment options.

2. Raise the cart to $90 and return to checkout. Store credit should now appear with the available balance.

3. If you were only testing, switch back to Always show and save.

Common issues

• Customers report credit missing at checkout: check whether a visibility condition is quietly filtering it before digging further; see Store credit isn't available at checkout.

• The option shows/hides on the wrong carts: confirm whether your rule uses Cart Total or Cart Subtotal; taxes and shipping make the two diverge.

• The condition doesn't seem to apply at all: re-save the setting and re-test in a fresh checkout session.

Related articles

• How customers spend their credit

• Store Credit Visibility setting

• Store credit isn't available at checkout

• Set up the reward marketplace