> For the complete documentation index, see [llms.txt](https://help.dollarlabs.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.dollarlabs.io/dollarback-store-credit/spending-store-credit-and-rewards/hide-store-credit-at-checkout.md).

# Hide store credit at checkout

{% embed url="<https://dollarlabs.neetorecord.com/watch/c41f7ce6129e509a8104>" %}

*This article's section starts at 5:28 in the video.*

By default, store credit is always available as a payment option at checkout. If you'd rather customers only spend credit on larger orders (protecting margin on small baskets), you can hide the option until the cart crosses a threshold. When you're done here, store credit will appear at checkout only when your condition is met.

## How it works

The rule is enforced by a Shopify payment-customization function that DollarBack manages for you. When the cart doesn't meet your condition, the function removes store credit from the list of payment options. The customer's balance is untouched; they can't spend it on that order.

## Set a visibility condition

1. Open **DollarBack admin → Settings** and find the **Store Credit Visibility** section.
2. Choose one of the two modes:

| Mode                  | Effect                                                             |
| --------------------- | ------------------------------------------------------------------ |
| **Always show**       | Store credit is always available as a payment option (the default) |
| **Show on condition** | Store credit only appears when the cart meets a specific threshold |

3. If you chose **Show on condition**, build the rule with the three condition fields:

   * **Amount type**: **Cart Total** (includes taxes and shipping) or **Cart Subtotal** (products only).
   * **Operator**: `>`, `<`, `>=`, or `<=`.
   * **Value**: the threshold amount.

   For example, *Cart Total >= 50* shows store credit only on carts of $50 or more.
4. Save.

{% hint style="info" %}
The condition controls paying with store credit directly at checkout. It does not affect reward marketplace codes; a customer can still apply a redeemed discount code on any order.
{% endhint %}

## Verify it works

Test both sides of the threshold, using *Cart Total >= 50* as the example:

1. As a test customer with a credit balance, check out a $30 cart. Store credit should be absent from the payment options.
2. Raise the cart to $90 and return to checkout. Store credit should now appear with the available balance.
3. If you were only testing, switch back to **Always show** and save.

## Common issues

* Customers report credit missing at checkout: check whether a visibility condition is quietly filtering it before digging further; see [Store credit isn't available at checkout](/dollarback-store-credit/troubleshooting-and-faq/store-credit-isnt-available-at-checkout.md).
* The option shows/hides on the wrong carts: confirm whether your rule uses **Cart Total** or **Cart Subtotal**; taxes and shipping make the two diverge.
* The condition doesn't seem to apply at all: re-save the setting and re-test in a fresh checkout session.

## Related articles

* [How customers spend their credit](/dollarback-store-credit/spending-store-credit-and-rewards/how-customers-spend-their-credit.md)
* [Store Credit Visibility setting](/dollarback-store-credit/settings/store-credit-visibility.md)
* [Store credit isn't available at checkout](/dollarback-store-credit/troubleshooting-and-faq/store-credit-isnt-available-at-checkout.md)
* [Set up the reward marketplace](/dollarback-store-credit/spending-store-credit-and-rewards/set-up-the-reward-marketplace.md)