Special Order Types

The Special Order Types card on DollarBack admin → Settings "fine-tune[s] cashback behaviour when orders involve store credit or gift cards". Three settings, all independent of each other, and the source of most "why did this order earn less?" questions.

When a customer pays with store credit

The "no cashback on cashback" control. How the credit-paid portion of an order counts toward new cashback:

Option	Effect
No cashback	"Skip cashback entirely if store credit was used."
Cashback on full order amount	"Award cashback on the total order value regardless of store credit used."
Cashback on amount paid with real money only (default)	"Award cashback only on the portion paid outside of store credit."

With the third option, the credit-paid amount is deducted proportionally from every line before calculation, so per-line attribution (and later refund clawbacks) stays fair. Scoped order-goal programs only lose the share that falls on their matching lines.

When a customer pays with gift cards

The same three-way choice for the gift-card-paid portion, independent from the setting above:

Option	Effect
No cashback	"Skip cashback entirely if gift cards were used."
Cashback on full order amount	"Award cashback on the total order value regardless of gift cards used."
Cashback on non-gift card items only (default)	"Award cashback only on the portion paid outside of gift cards."

Both defaults changed in September 2026: store credit was No cashback and gift cards were Cashback on full order amount. Stores that had already saved a choice keep it. On a store that never opened this card, the new default applies, so an order paid partly with credit or a gift card now earns on the remainder instead of earning nothing (credit) or everything (gift cards).

Give cashback when customers purchase gift card products

Whether gift-card product lines earn cashback at all. "When enabled, buying a gift card product earns cashback like any other item." Default: on.

When off, gift-card lines are filtered out of the calculation entirely: they earn nothing themselves and don't count toward order-goal thresholds. Note the distinction from the setting above: this one is about buying a gift card, that one about paying with one.

The referral reward base follows the same store-credit and gift-card deductions, so a generous setting here also raises referral commissions; see How referral rewards are calculated & tracked.

Verify it works

Pay for a test order partly with store credit and check the credited amount in Analytics → Activity against your choices. The order metafield no-credit-reason (visible in the DollarBack summary admin block) records when one of these settings zeroed out an order.

Related articles

• How cashback is calculated

• How referral rewards are calculated & tracked

• Cashback Calculation