> For the complete documentation index, see [llms.txt](https://help.dollarlabs.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.dollarlabs.io/dollarback-store-credit/settings/special-order-types.md).

# Special Order Types

The **Special Order Types** card on **DollarBack admin → Settings** "fine-tune\[s] cashback behaviour when orders involve store credit or gift cards". Three settings, all independent of each other, and the source of most "why did this order earn less?" questions.

## When a customer pays with store credit

The "no cashback on cashback" control. How the credit-paid portion of an order counts toward new cashback:

| Option                                           | Effect                                                                     |
| ------------------------------------------------ | -------------------------------------------------------------------------- |
| **No cashback** (default)                        | "Skip cashback entirely if store credit was used."                         |
| **Cashback on full order amount**                | "Award cashback on the total order value regardless of store credit used." |
| **Cashback on amount paid with real money only** | "Award cashback only on the portion paid outside of store credit."         |

With the third option, the credit-paid amount is deducted **proportionally from every line** before calculation, so per-line attribution (and later refund clawbacks) stays fair. Scoped order-goal programs only lose the share that falls on their matching lines.

## When a customer pays with gift cards

The same three-way choice for the gift-card-paid portion, independent from the setting above:

| Option                                      | Effect                                                                   |
| ------------------------------------------- | ------------------------------------------------------------------------ |
| **No cashback**                             | "Skip cashback entirely if gift cards were used."                        |
| **Cashback on full order amount** (default) | "Award cashback on the total order value regardless of gift cards used." |
| **Cashback on non-gift card items only**    | "Award cashback only on the portion paid outside of gift cards."         |

## Give cashback when customers purchase gift card products

Whether gift-card **product lines** earn cashback at all. "When enabled, buying a gift card product earns cashback like any other item." Default: on.

When off, gift-card lines are filtered out of the calculation entirely: they earn nothing themselves and don't count toward order-goal thresholds. Note the distinction from the setting above: this one is about *buying* a gift card, that one about *paying with* one.

{% hint style="info" %}
The referral reward base follows the same store-credit and gift-card deductions, so a generous setting here also raises referral commissions; see [How referral rewards are calculated & tracked](/dollarback-store-credit/referral-program/how-referral-rewards-are-calculated-and-tracked.md).
{% endhint %}

## Verify it works

Pay for a test order partly with store credit and check the credited amount in **Analytics → Activity** against your choices. The order metafield `no-credit-reason` (visible in the [DollarBack summary admin block](/dollarback-store-credit/analytics-data-and-account/admin-blocks-customer-and-order-pages.md)) records when one of these settings zeroed out an order.

## Related articles

* [How cashback is calculated](/dollarback-store-credit/earning-cashback-programs/how-cashback-is-calculated.md)
* [How referral rewards are calculated & tracked](/dollarback-store-credit/referral-program/how-referral-rewards-are-calculated-and-tracked.md)
* [Cashback Calculation](/dollarback-store-credit/settings/cashback-calculation.md)