> For the complete documentation index, see [llms.txt](https://help.dollarlabs.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.dollarlabs.io/dollarback-store-credit/loyalty-tiers/tiers-with-multiple-currencies.md).

# Tiers with multiple currencies

{% hint style="info" %}
**Plan:** Advanced plan and above.
{% endhint %}

{% embed url="<https://dollarlabs.neetorecord.com/watch/a61d1886ac19e0bb9518>" %}

*Multi-currency conversion is touched on at 5:03 in the video.*

If your store sells in more than one currency through Shopify Markets, every money-based tier threshold needs a value in each market currency. DollarBack converts them for you automatically, or you can set each one by hand.

## Prerequisites

* A tier ladder with at least one money-based condition (Money Spent, Cashback Earned, or Cashback Redeemed); see [Build your tiers](/dollarback-store-credit/loyalty-tiers/build-your-tiers.md)
* More than one market currency active in Shopify Markets

## Where currency thresholds live

Open **DollarBack admin → Tiers** and edit a money-based condition. You enter the threshold in your store's base currency, say `$200` on a USD store. When other market currencies exist, a **Market currencies** button (with the count) sits next to the condition; click it to expand one row per market currency.

## Auto vs Manual per currency

Each market-currency row has its own **Auto** / **Manual** toggle:

| Mode       | Behavior                                                                                                          | Use when                                                                                                          |
| ---------- | ----------------------------------------------------------------------------------------------------------------- | ----------------------------------------------------------------------------------------------------------------- |
| **Auto**   | The threshold is converted from your base currency using Shopify's exchange rates, and follows them as they move. | You want zero upkeep and don't mind uneven numbers (e.g. $200 → €183.42).                                         |
| **Manual** | You type a fixed amount for that currency; it never changes on its own.                                           | You want clean, marketable thresholds per market (e.g. exactly €200), or a deliberately different bar per market. |

As the in-app helper puts it: auto values are converted from your base currency using Shopify rates; toggle to Manual to set a custom amount.

The two modes mix freely: a USD-base store can leave CAD on Auto and pin EUR manually. Amounts entered in a customer's own currency are what their spend in that market is measured against.

**Example.** Base currency USD, Silver at Money Spent ≥ $200:

* **EUR on Auto**: a shopper in your France market qualifies at whatever €-equivalent Shopify's current rate produces (≈ €183 at a 0.917 rate, drifting with the rate).
* **EUR on Manual, set to €200**: the bar is exactly €200, always, and your loyalty page can say so without fine print.

{% hint style="warning" %}
Auto thresholds move with exchange rates, so the qualification bar in a market can creep up or down over time without any action from you. If your storefront copy quotes exact numbers ("Spend €200 to reach Silver"), pin those currencies to Manual.
{% endhint %}

## After changing thresholds

Threshold edits behave like any other tier settings change: **Save**, then run the sync so existing customers are re-evaluated against the new numbers. See [Sync tiers to customers](/dollarback-store-credit/loyalty-tiers/sync-tiers-to-customers.md). Widgets show each customer their tier progress in their own market currency.

## Verify it works

Browse your storefront through a non-base market (for example your `/fr-fr/` presence with EUR prices) as a signed-in customer, and open the widget's tier section: the requirement for the next tier should show in EUR, matching the Auto conversion or your Manual amount.

## Common issues

* **Threshold looks "wrong" in one currency**: the row is on Auto and rates moved. Switch it to Manual to pin it.
* **Customer qualified in one market but not another**: expected if you set different Manual amounts per currency; the customer is measured against their market's threshold.
* **Edited a Manual amount but customers didn't move**: re-evaluation of existing customers requires a sync. See [Sync tiers to customers](/dollarback-store-credit/loyalty-tiers/sync-tiers-to-customers.md).

## Related articles

* [Build your tiers](/dollarback-store-credit/loyalty-tiers/build-your-tiers.md)
* [Sync tiers to customers](/dollarback-store-credit/loyalty-tiers/sync-tiers-to-customers.md)
* [Evaluation windows](/dollarback-store-credit/loyalty-tiers/evaluation-windows.md)
* [How cashback is calculated](/dollarback-store-credit/earning-cashback-programs/how-cashback-is-calculated.md)