> For the complete documentation index, see [llms.txt](https://help.dollarlabs.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.dollarlabs.io/dollarback-store-credit/loyalty-tiers/link-cashback-programs-to-tiers.md).

# Link cashback programs to tiers

{% hint style="info" %}
**Plan:** Pro plan and above.
{% endhint %}

{% embed url="<https://dollarlabs.neetorecord.com/watch/a61d1886ac19e0bb9518>" %}

*This article's section starts at 5:31 in the video.*

When tiers are active, a customer earns purchase cashback only from the programs linked to their tier. This page shows how to link programs to each tier and explains the one rule that surprises merchants: multipliers are locked in per order.

## Prerequisites

* A tier ladder built and enabled ([Build your tiers](/dollarback-store-credit/loyalty-tiers/build-your-tiers.md))
* The purchase cashback programs you want your tiers to earn from already created ([Set up purchase cashback](/dollarback-store-credit/earning-cashback-programs/set-up-purchase-cashback.md))

## Link programs to a tier

1. Go to **Tiers** in the DollarBack menu and open the tier.
2. In the tier's **Cashback Configs** section, click **Select configs**.
3. Pick the cashback programs this tier earns from and click **Done**.
4. Repeat for every tier, then **Save** and run the sync when prompted ([Sync tiers to customers](/dollarback-store-credit/loyalty-tiers/sync-tiers-to-customers.md)).

<figure><img src="https://2844543096-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcVBfwy7Yj4tU8TsxkHEr%2Fuploads%2Fgit-blob-e2756b627e7dd8293d548f1fea51be170b29fa72%2Fdb-tier-cashback-configs-annotated.png?alt=media" alt="Cashback Configs section of the Gold tier with a 4 configs assigned button and chips Birthday reward, Follow on Linkedin, 10$ API reward and Cleanse &#x26; Prep." width="560"><figcaption><p>The Cashback Configs section lists the programs that only this tier's members earn from. When no program is assigned, the button reads Select configs.</p></figcaption></figure>

<figure><img src="https://2844543096-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcVBfwy7Yj4tU8TsxkHEr%2Fuploads%2Fgit-blob-181a97ff35b3ecc13bffb5d2149942331fdfc6a0%2Fdb-tier-select-configs-modal-annotated.png?alt=media" alt="Select Cashback Configs modal with four ticked programs, each with badges for value, type and reward kind, and a Done button." width="560"><figcaption><p>Tick the programs that this tier should own, click Done, then save the page.</p></figcaption></figure>

From then on, that program only earns for members of the tiers it's linked to. Customers in other tiers don't earn from it, and storefront widgets won't advertise it to them. In the widget's tier ladder it appears as one of the rewards the tier unlocks.

A program you want everyone to earn from must be linked to every tier. While tiers are active, a purchase program that isn't linked to any tier pays nobody, and a customer with no tier, or whose tier is switched off or has no linked programs, earns no purchase cashback at all.

{% hint style="warning" %}
While tiers are active, the **Include customer tags** and **Exclude customer tags** fields on your store-credit purchase programs are ignored (the editor greys them out); the tier decides who earns. The store-wide **Exclude customers by tag** setting still applies.
{% endhint %}

## How exclusive programs combine with multipliers

Both tier levers apply together. Say your top tier has a ×2 multiplier and an exclusive "10% back on the premium collection" program:

* A top-tier member buying a $58 serum from that collection earns 10% × $58 × 2 = **$11.60**.
* A mid-tier member buying the same serum earns nothing from that program; it isn't linked to their tier. They still earn from the programs linked to their own tier, at their tier's multiplier.

All the usual calculation rules (winner-takes-all per line, caps, rounding) still apply. See [How cashback is calculated](/dollarback-store-credit/earning-cashback-programs/how-cashback-is-calculated.md).

## The multiplier is snapshotted per order

When an order comes in, DollarBack records the customer's tier multiplier **on that order** and uses the recorded value forever after:

* **Changing a tier's multiplier later never changes past orders' cashback.** Raise Gold from ×2 to ×3 and only new orders earn at ×3.
* **A customer changing tiers never changes past orders either.** The order that promotes someone to Gold is itself calculated at their previous tier's rate; the Gold rate starts with their next order.
* **Refunds and order edits reconcile with the original snapshot.** If a Gold-at-×2 order is later partially refunded, even after you changed the multiplier or the customer changed tiers, the clawback is computed at the original ×2, so the numbers always match what was actually credited.

This is deliberate: credited amounts are an audit trail, and re-resolving multipliers retroactively would silently rewrite customers' history.

## Verify it works

Sign in as a member of the tier and confirm the linked program shows in their widget; place a test order and check the credit log shows the program plus the tier-multiplied amount. Then sign in as a customer from another tier and confirm the program is absent for them.

## Common issues

* **A customer outside the tier earned from the program**: they may have been synced into the tier since you last checked, or the program is also assigned elsewhere. Check their current tier and the config assignments.
* **Multiplier change didn't affect an order placed yesterday**: this is expected, because snapshots are permanent. Only orders placed after the change use the new value.
* **Customer earned no purchase cashback at all**: check they have a tier, that the tier is switched on, and that it has linked programs. Then confirm their tier assignment is synced and walk [Customer didn't receive cashback](/dollarback-store-credit/troubleshooting-and-faq/customer-didnt-receive-cashback.md).

## Related articles

* [Build your tiers](/dollarback-store-credit/loyalty-tiers/build-your-tiers.md)
* [Sync tiers to customers](/dollarback-store-credit/loyalty-tiers/sync-tiers-to-customers.md)
* [How cashback is calculated](/dollarback-store-credit/earning-cashback-programs/how-cashback-is-calculated.md)
* [Evaluation windows](/dollarback-store-credit/loyalty-tiers/evaluation-windows.md)