> For the complete documentation index, see [llms.txt](https://help.dollarlabs.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.dollarlabs.io/dollarback-store-credit/loyalty-tiers/build-your-tiers.md).

# Build your tiers

{% hint style="info" %}
**Plan:** Advanced plan and above.
{% endhint %}

{% embed url="<https://dollarlabs.neetorecord.com/watch/a61d1886ac19e0bb9518>" %}

*This article's section starts at 4:40 in the video.*

By the end of this page you'll have a working tier ladder live for every customer, each tier with its own qualification conditions and cashback multiplier.

## Prerequisites

* Advanced plan or above ([Choose a plan & start your trial](/dollarback-store-credit/getting-started/choose-a-plan-and-start-your-trial.md))
* At least one cashback program running ([Set up purchase cashback](/dollarback-store-credit/earning-cashback-programs/set-up-purchase-cashback.md)), so multipliers have something to multiply

## Step 1: Create your first tier

1. Go to **DollarBack admin → Tiers**.
2. Click **Add first tier** and name it.
3. Under **Conditions**, add what a customer must do to qualify. A customer must meet **all** active conditions on a tier to qualify for it. Available condition types:

| Condition             | Measures                                                  |
| --------------------- | --------------------------------------------------------- |
| **Money Spent**       | Order spend inside the evaluation window                  |
| **Orders Placed**     | Number of orders inside the window                        |
| **Cashback Earned**   | Store credit earned inside the window                     |
| **Cashback Redeemed** | Store credit spent inside the window                      |
| **Customer Tags**     | Shopify customer tags (has any/all, doesn't have any/all) |
| **Referrals Done**    | Completed referrals                                       |

Each numeric condition takes an operator and a value. The operator can be **at least (≥)**, **at most (≤)**, or **exactly (=)**.

4. Optionally mark one condition as the key metric (**Set as key metric**). The key metric is what the widget shows customers as their progress toward the next tier. Pick the one you want them chasing.
5. Set the **Cashback multiplier** for the tier. Every cashback amount a member earns is multiplied by this value; `1` means no boost.

## Step 2: Add the rest of the ladder

Click **Add another tier** and repeat. A simple, proven 3-tier ladder based on money spent:

| Tier   | Condition (Money Spent) | Cashback multiplier |
| ------ | ----------------------- | ------------------- |
| Gold   | at least $500           | ×2                  |
| Silver | at least $200           | ×1.5                |
| Bronze | at least $0             | ×1                  |

With this ladder, a 5% cashback program pays 5% to Bronze, 7.5% to Silver, and 10% to Gold: one program, three earn rates.

## Step 3: Order tiers by priority

Drag tiers to reorder them. The page reminds you: "Drag to reorder · tiers are evaluated top to bottom." A customer lands in the **first** tier from the top whose conditions they fully meet, so always place your best tier first. In the example above, Gold sits on top; a customer who has spent $650 matches Gold and stops there.

{% hint style="warning" %}
If a lower tier sits above a higher one, big spenders will match the lower tier first and never reach the top. Check the order before you save.
{% endhint %}

## Step 4: Enable and sync

1. Turn the **Customer Tiers** toggle to **Active**. This enables tiers globally across widgets and earning.
2. Click **Save**.
3. A banner appears: "Your tier settings have been saved. Sync to push the changes to all customers." Click **Sync now**. Nothing changes for existing customers until you sync. See [Sync tiers to customers](/dollarback-store-credit/loyalty-tiers/sync-tiers-to-customers.md).

## Verify it works

After the sync finishes, open your storefront as a logged-in customer and open the floating widget's tier section: you should see their assigned tier, its multiplier badge, and the requirements for the next tier. Then place a test order and check the credit log. The earned amount should reflect the tier's multiplier.

## Common issues

* **Tiers page shows "Upgrade plan"**: tiers require the Advanced plan or above.
* **A customer's tier didn't update after saving**: you likely skipped the sync. See [Sync tiers to customers](/dollarback-store-credit/loyalty-tiers/sync-tiers-to-customers.md).
* **Cashback amount doesn't show the multiplier**: the multiplier applies to orders placed after the customer had the tier; past orders are never recalculated. See [Customer didn't receive cashback](/dollarback-store-credit/troubleshooting-and-faq/customer-didnt-receive-cashback.md).

## Related articles

* [Evaluation windows](/dollarback-store-credit/loyalty-tiers/evaluation-windows.md)
* [Link cashback programs to tiers](/dollarback-store-credit/loyalty-tiers/link-cashback-programs-to-tiers.md)
* [Sync tiers to customers](/dollarback-store-credit/loyalty-tiers/sync-tiers-to-customers.md)
* [Tiers with multiple currencies](/dollarback-store-credit/loyalty-tiers/tiers-with-multiple-currencies.md)