Redeem Shopify Store Credit on upcoming subscription renewal

Enable Shopify Store Credit Redemption on Subscriptions with Dollarback x Recurpay

With our latest integration between Dollarback and Recurpay, customers can now redeem their store credits on upcoming subscription renewals — a feature not natively supported by Shopify.

This article will walk you through how to enable this functionality on your store in just a few steps.

---

✅ Prerequisites

Before you begin, make sure:

1. Shopify’s new Customer Accounts are enabled (Go to Settings → Customer accounts and select the new experience)

2. Shopify’s Native Store Credit is enabled (Enable via Shopify Settings → Customer Accounts → Store credit toggle)

3. The Dollarback app is installed and configured

   • Make sure you’re rewarding store credit via purchases, flows, or manual top-ups

4. You are using Recurpay for subscriptions (This integration works only with Recurpay)

---

🔌 Integration Steps

Step 1: Add Store Credit to a Customer

You can either configure your flows to auto-reward credits or manually assign credit for testing:

1. Go to the Shopify dashboard

2. Select a customer

3. Add any store credit amount (e.g., $20) to their account

---

Step 2: Activate the Dollarback Integration in Recurpay

1. Open your Recurpay dashboard

2. Navigate to Settings → Apps → Loyalty

3. Find Dollarback and click “Activate”

4. You may be asked to approve additional permissions — go ahead and accept

Once activated, Recurpay will now be aware of store credit balances at the time of renewal.

---

Step 3: Test the Redemption Flow

1. Log in as the customer (or use the storefront)

2. Go to the Manage Subscriptions page

3. You’ll now see an option to redeem store credit against the next renewal

4. Enter the credit amount you'd like to apply (e.g., $20)

5. Confirm the redemption — the order total will be updated accordingly

🟢 Example: Original Subscription Price: $23.41 Redeemed Store Credit: $20 New Total: $3.41

---

🧠 Why This Matters

• Increase LTV: Customers are more likely to stay subscribed if they feel rewarded

• Frictionless UX: Redeem credits natively, no need for third-party checkout or API keys

• All Shopify-native: Built on Shopify’s own store credit system for compatibility across checkout, POS, and subscriptions

---

🔧 Troubleshooting

If you're unable to see store credits in the subscription view:

• Double-check that Dollarback is awarding credits and the customer has a non-zero store credit balance.

• Ensure Recurpay Loyalty integration is activated

• Verify the customer is using a new customer account (not classic)

• Try logging in again to refresh session tokens

Still stuck? Reach out to us via chat or email — we’ll help you sort it out quickly!

---

🎉 You're All Set!

That’s it — you’ve now successfully enabled store credit redemptions on subscription renewals using Dollarback + Recurpay.

Feel free to explore creative use cases like:

• Rewarding credits on each renewal

• Gifting credits to reduce churn

• Offering credits for pausing subscriptions

Need help or want a walkthrough? Just reach out — we're happy to guide you through.