# Redeem Shopify Store Credit on upcoming subscription renewal

With our latest integration between **Dollarback** and **Recurpay**, customers can now **redeem their store credits on upcoming subscription renewals** — a feature **not natively supported by Shopify**.

This article will walk you through how to enable this functionality on your store in just a few steps.

{% embed url="<https://youtu.be/qz2WbQaIHLw>" %}

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### ✅ Prerequisites

Before you begin, make sure:

1. **Shopify’s new Customer Accounts** are enabled\
   (Go to **Settings → Customer accounts** and select the new experience)
2. **Shopify’s Native Store Credit is enabled**\
   (Enable via `Shopify Settings → Customer Accounts → Store credit toggle`)
3. The **Dollarback** app is installed and configured
   * Make sure you’re rewarding store credit via purchases, flows, or manual top-ups
4. You are using **Recurpay** for subscriptions\
   (This integration works **only** with Recurpay)

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### 🔌 Integration Steps

#### Step 1: Add Store Credit to a Customer

You can either configure your flows to auto-reward credits or manually assign credit for testing:

1. Go to the **Shopify dashboard**
2. Select a customer
3. Add any store credit amount (e.g., `$20`) to their account

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#### Step 2: Activate the Dollarback Integration in Recurpay

1. Open your **Recurpay dashboard**
2. Navigate to **Settings → Apps → Loyalty**
3. Find **Dollarback** and click **“Activate”**
4. You may be asked to approve additional permissions — go ahead and accept

Once activated, Recurpay will now be aware of store credit balances at the time of renewal.

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#### Step 3: Test the Redemption Flow

1. Log in as the customer (or use the storefront)
2. Go to the **Manage Subscriptions** page
3. You’ll now see an option to **redeem store credit** against the next renewal
4. Enter the credit amount you'd like to apply (e.g., `$20`)
5. Confirm the redemption — the order total will be updated accordingly

🟢 Example:\
Original Subscription Price: `$23.41`\
Redeemed Store Credit: `$20`\
New Total: `$3.41`&#x20;

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### 🧠 Why This Matters

* **Increase LTV:** Customers are more likely to stay subscribed if they feel rewarded
* **Frictionless UX:** Redeem credits *natively*, no need for third-party checkout or API keys
* **All Shopify-native:** Built on Shopify’s own store credit system for compatibility across checkout, POS, and subscriptions

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### 🔧 Troubleshooting

If you're unable to see store credits in the subscription view:

* Double-check that **Dollarback is awarding credits** and the customer has a non-zero store credit balance.
* Ensure **Recurpay Loyalty integration is activated**
* Verify the customer is using a **new customer account** (not classic)
* Try **logging in again** to refresh session tokens

Still stuck? Reach out to us via chat or email — we’ll help you sort it out quickly!

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### 🎉 You're All Set!

That’s it — you’ve now successfully enabled store credit redemptions on subscription renewals using **Dollarback + Recurpay**.

Feel free to explore creative use cases like:

* Rewarding credits on each renewal
* Gifting credits to reduce churn
* Offering credits for pausing subscriptions

Need help or want a walkthrough? Just reach out — we're happy to guide you through.