> For the complete documentation index, see [llms.txt](https://help.dollarlabs.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.dollarlabs.io/dollarback-store-credit/getting-started/understanding-the-dashboard.md).

# Understanding the dashboard

{% embed url="<https://dollarlabs.neetorecord.com/watch/2904501df3b4e3d439ae>" %}

*This article's section starts at 2:51 in the video.*

The dashboard (**DollarBack admin → Dashboard**, titled *Welcome*) is your daily health check: which programs are running, whether the storefront can actually show them, and how much of your plan you've used. This page explains each card.

## Alert banners

When something needs your attention, a banner appears at the top of the page. You may see:

* **Pricing has been updated**: you're on a legacy plan that's being discontinued; pick a current plan on the Plans page.
* **A special plan, just for you**: a custom-priced plan is reserved for your store; view it on the Plans page.

No banner means nothing needs action.

## Programs card

A tabbed summary of everything you've configured, with active/total counts in each tab label:

| Tab                     | Shows                                                                                                                         |
| ----------------------- | ----------------------------------------------------------------------------------------------------------------------------- |
| **Cashback**            | Your cashback configs and their status. Empty state: *No cashback rules yet*, with a **Create cashback rule** button.         |
| **Tiers**               | Each tier's name, priority, multiplier, and status. Empty state offers **Create tiers**.                                      |
| **Referral**            | Each referral config's title, referrer reward, referee discount, and status. Empty state offers **Set up referral**.          |
| **Voucher Marketplace** | Your redemption rewards (order discount, product discount, free shipping) and statuses. Empty state offers **Create reward**. |

A tab reading `Cashback (2/3)` means two of your three configs are active. Every empty state's button jumps straight to the page where you create that program.

## Storefront Visibility card

This is the extensions status card. It tells you whether customers can actually *see* DollarBack. It's split into two columns:

* **App Blocks**: Product page cashback, Cart page cashback
* **App Embeds**: Cashback widget, Window variable

Each row shows an **Enabled** (green) or **Disabled** badge. Disabled rows get an **Enable** button that deep-links into the theme editor with the block or embed pre-selected, so all that's left is to save. Hover a row's name for a description, and use **Customize →** to edit that widget's content and styling.

{% hint style="warning" %}
A program can be active while every widget is disabled, meaning customers would earn credit but never see it. If this card shows red badges, fix that first.
{% endhint %}

## Plan & usage card

* **Current plan**: your plan name and monthly price, with a **Manage** link to the Plans page.
* **Orders this period**: orders counted against your plan limit this billing period, with a progress bar and the period's date range. If your plan has usage-based overage, a line shows how much of the overage cap you've used. **View** opens Analytics filtered to the current period.

Details on how orders are counted and billed: [Plans, usage and overage billing](/dollarback-store-credit/analytics-data-and-account/plans-usage-and-overage-billing.md).

## Quick links card

Shortcuts to operational tools, currently **Bulk import** ("Upload customer credits from a CSV") with an **Open** button. The **Read Docs** action in the page header opens this help center.

## Common issues

* **Programs card shows active configs but customers see nothing** → check the Storefront Visibility card, then [A widget isn't showing on my store](/dollarback-store-credit/troubleshooting-and-faq/widget-isnt-showing.md)
* **Orders this period is at or over the limit** → [Plans, usage and overage billing](/dollarback-store-credit/analytics-data-and-account/plans-usage-and-overage-billing.md)
* **A legacy-pricing banner won't go away** → it clears once you subscribe to a current plan from the Plans page.

## Related articles

* [Quick start: launch your first cashback program](/dollarback-store-credit/getting-started/quick-start-launch-your-first-cashback-program.md)
* [Activate widgets in your theme](/dollarback-store-credit/getting-started/activate-widgets-in-your-theme.md)
* [Choose a plan and start your trial](/dollarback-store-credit/getting-started/choose-a-plan-and-start-your-trial.md)
* [Understand your analytics](/dollarback-store-credit/analytics-data-and-account/understand-your-analytics.md)