> For the complete documentation index, see [llms.txt](https://help.dollarlabs.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.dollarlabs.io/dollarback-store-credit/faq.md).

# FAQ

> **If I add store credit from the Shopify admin to a customer, does it get reflected on the widget for the customer?**

No, adding a store credit manually from the admin <mark style="color:red;">**does not automatically update**</mark> the widget, this is because Shopify doesn't push real time updates to the store credits added / removed from a customer account from admin.

To sync the latest balances to the customer's account, you can follow the screenshot below&#x20;

<figure><img src="/files/zJjKCwTfqCkUhMg5lKSP" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
Note that syncing the balances does not sync the manual credit / debit 's logs to the app. Instead this log is only viewable from the Shopify admin under the customer's store credit balances.
{% endhint %}

> **When are the notifications for the expiry email triggered ? Can I configure when these emails are triggered ?**

The store credit expiry reminder emails are triggered at 1, 3 and 7 days before the actual expiration date and are sent at the same hour of the day as the expiration date's time.