Plans, usage & overage billing
This page explains how DollarBack billing works: what counts against your plan's order limit, when the counter resets, what happens when you go over, and how upgrades, trials, and legacy plans behave.
Open DollarBack admin → Plans to see the plan cards, your current usage, and your billing period.
What plans differ by
Each plan card lists its price, its included order volume, and its feature checklist. The gated features you'll see marked included or excluded per plan:
Orders per month
The included order volume (see counting rules below).
Bulk import
Integrations
Klaviyo, Omnisend, Flow, and the other connections.
Cashback tiers
Order editing
B2B store credit
Prices are shown per month or per year depending on the plan's billing interval.
How orders are counted
Every order created on your store counts once, whether or not it earned cashback, and regardless of your cashback trigger setting. Usage measures store volume, not program activity.
Each order is deduplicated by its order ID, so an order can never count twice.
Usage accrues against your billing period; the Plans page shows the current period's date range and a usage meter (
current / limit). The counter resets when a new billing period starts.Plans with unlimited volume show "Unlimited orders."
Overage
When your orders exceed the plan's included limit, additional orders bill as usage charges at a per-order rate shown on the plan card (for example "$X per order"). Where the plan defines one, overage is capped at a maximum per month ("capped at $X/mo"). You'll never pay more than the cap in overage for that period, and orders keep processing normally. Cashback never stops being earned because you crossed the limit; you're billed for the extra volume instead.
If you're paying overage regularly, compare it against the next plan up. A higher included limit is usually cheaper than sustained overage.
Trials
Plans that include a free trial show an "X-day free trial" badge, and the button reads Start free trial instead of a plain subscribe. Charges are handled by Shopify billing and begin when the trial ends; cancelling or downgrading before then means you're not charged for that plan.
Upgrades & downgrades
Choosing a plan opens Shopify's billing confirmation. Approve it there and the new plan takes effect. Feature gates apply immediately with the plan switch: downgrading below a feature (say, bulk import or tiers) removes access to it, though nothing already earned by customers is taken away. Balances, tiers already assigned, and issued codes remain.
Custom pricing
High-volume stores, agencies, and platforms can get a custom plan. Use the Chat with sales button on the Plans page, which opens a chat pre-filled with a custom-plan request.
Legacy plans
If you subscribed before the current plan lineup:
Yearly legacy plans keep working. The page shows: "You're already subscribed to a yearly plan, so it'll keep working as-is — no action needed for now."
Discontinued plans show a critical banner ("Your plan is no longer offered…") with the discontinuation date. Pick a current plan before that date to avoid interruption.
Verify it works
After subscribing, the Plans page should show your plan as active with the usage meter against the new limit, and previously gated pages (for example Bulk import) should load without an upgrade banner.
Common issues
A feature page shows "Upgrade required": your plan doesn't include that feature; check its row on the plan cards.
Usage looks higher than your cashback activity: every created order counts, not just orders that earned cashback.
You expected the counter to reset: it resets with your billing period, shown as a date range on the Plans page, not on calendar months.
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